ScarabWins Terms and Conditions

These Terms and Conditions govern your use of the ScarabWins website and all services offered through scarabwins.best. By registering an account with us, you confirm that you have read, understood and agreed to be bound by these terms in full. If you do not agree with any part of these conditions, you must not use our platform. At ScarabWins, we reserve the right to amend these terms at any time, and continued use of our services after any changes constitutes your acceptance of the updated terms.

About Our Company

ScarabWins is operated by Fortune Master Limitada, registration number 3-102-918986, registered at Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costa Rica. Our European representative is Fara.Tech Services LTD, registration number HE 462026, based in Nicosia, Cyprus, acting under a service agreement dated 28 April 2024. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202505022-FI1. We have been active since 2022 and we continue to grow our gaming offer across slots, table games, live casino, jackpots, crash games, sportsbook, esports, tournaments and lotteries.

Eligibility and Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require an e-mail address, a chosen account currency and a password to open an account, followed by your full name, date of birth, residential address and phone number. We will not permit any bet or withdrawal until your profile has been verified. We do not accept registrations from residents of Australia, Austria, France including its territories, Germany, the Netherlands including its territories, Spain, the United Kingdom, the United States of America including its territories, the Union of the Comoros, FATF blacklisted countries, or any jurisdiction barred under our licence conditions or applicable law.

One Account Policy

We allow only one account per player, household and IP address. If we detect duplicate accounts, we reserve the right to suspend or terminate the accounts involved and void any associated winnings or bonuses.

Deposits and Currencies

Our storefront prices everything in euro, and your account may hold more than one currency, each selected at registration. Our terms also reference Bitcoin as an accepted form of value. We accept Visa and Mastercard as shown in our footer, and we offer a 1-Click repeat-payment system for convenience. We do not accept third-party payments or cash under any circumstances. Minimum deposits vary depending on our welcome offers: €20 for the first bonus, €50 for the second, €100 for the third and €200 for the fourth.

Withdrawals

We process withdrawals back to the original deposit method wherever possible; an alternative method is only offered when this is not feasible. Skrill and Neteller payouts of large amounts are arranged by us on a case-by-case basis, and cryptocurrency withdrawals are only sent to addresses owned by the player. Our minimum withdrawal is €10, or your full remaining balance when closing your account. We cap withdrawals at €2,000 per day, €10,000 per week and €40,000 per calendar month depending on your player status. Separately, our terms set a monthly maximum of €10,000, reduced to €5,000 where your balance equals at least ten times your total deposits. We only process one withdrawal request at a time, and requests are handled strictly in the order received.

Verification and Processing Times

Before we release any withdrawal, you must wager at least three times your deposit amount. Certain safe bets in table games, other games, crash games, live games, and sports bets placed at odds below 1.55 may be excluded from that calculation. No bonus play, free spins, free bets or unsettled wagers may remain open at the time of your request. We also require a verified phone number and verified e-mail before processing any payout. Requests above €1,000 trigger additional review of your gaming transactions, which we typically complete within 72 hours. Winnings from deposits made via bank transfer are reviewed only after those deposits clear, which can take up to five business days. In some cases, we may conduct further checks of gaming activity for up to 30 days. Once approved, we aim to process your withdrawal within 36 hours.

Bonuses and Promotions

We offer a welcome package of four bonuses, totaling 125 free spins and 50% in matched funds, each carrying a wagering requirement of x1, a maximum bonus value of €1,000, a maximum bet of €2 while wagering, and validity of 72 hours. The first bonus includes 10 free spins in Miss Cherry Fruits plus 10% on deposits from €20. The second offers 10 free spins in Lucky Dama Muerta plus 10% on deposits from €50. The third provides 30 free spins in Candy Monsta plus 15% on deposits from €100. The fourth grants 75 free spins in Platinum Lightning plus 15% on deposits from €200.

We also run a weekly cashback promotion, calculated from 00:00 UTC Thursday to 00:01 UTC the following Thursday, based on deposits minus withdrawals minus your current balance, multiplied by a rate tied to your weekly deposit level: 5% for €100–500, 7% for €500–1,000, 10% for €1,000–2,500, 12% for €2,500–5,000, and 15% for €5,000 and above. Cashback is credited as real money with no wagering requirement, but it must be claimed within 3 days and cannot be claimed while sports bets are open or another bonus is active. The maximum bonus credited is €1,000, with a maximum stake of €50 on sports and esports while a bonus is active, and a maximum single bet of €2 counting towards wagering. Sports and esports wagering progresses at triple rate on bets placed at odds from 1.55 upward. We exclude around 300 named slots from bonus play, and table games, roulette, sic bo, baccarat and video poker do not count towards wagering at all.

Games Offered

Our gaming library features slots, table games, live casino, jackpots, crash games and other game types, alongside a sportsbook, esports, tournaments, lotteries and a leaderboard. We work with over 100 providers, including NetEnt, Play'n GO, Pragmatic-style studios, Evolution-style live dealer brands, Hacksaw Gaming, Nolimit City, Relax Gaming and many more. Our live casino section partners with providers such as Absolute Live Gaming, Live Vegas, Jacktop Live Dealer, Plati+ Live, Oriental Game and Salsa Technology. We feature accumulative jackpots across many of our slots, and we clearly mark which games count towards bonus wagering and which do not.

Responsible Use and Prohibited Conduct

We do not permit the use of a VPN, proxy or any tool designed to mask your real location. Any such use gives us grounds to refuse, reverse or freeze a transaction and to suspend or terminate your account. You agree not to engage in fraudulent, collusive or abusive behavior while using our services. We monitor gaming activity to detect irregularities, and we reserve the right to withhold winnings pending investigation where suspicious activity is identified.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. We are not liable for losses arising from technical failures, third-party payment issues, or circumstances beyond our reasonable control. Our liability, where it arises, is limited to the amount held in your account at the relevant time.

Customer Support

If you have questions about these terms, you can reach our support team via online chat, e-mail at [email protected], or by telephone at 441241340789. All correspondence with us must be conducted in English. We aim to respond to inquiries promptly and resolve any issues fairly and transparently.

Governing Law

These terms are governed by the laws applicable under our Anjouan licence. Any disputes arising from your use of ScarabWins will be handled in accordance with the licensing framework of the Government of the Autonomous Island of Anjouan, Union of Comoros. By continuing to use our platform, you accept these conditions as the basis of your relationship with us.