ScarabWins Privacy Policy

At ScarabWins, we respect your privacy and are committed to protecting the personal data you share with us when you use our services. This Privacy Policy explains how we collect, use, store and safeguard your information, and what rights you have regarding your personal data. By registering an account and using our casino, you agree to the practices described below.

Who We Are

ScarabWins Casino is operated by Fortune Master Limitada, a company registered in Costa Rica, under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202505022-FI1. Our European representative, Fara.Tech Services LTD, registered in Cyprus, assists us with compliance matters relating to players in Europe under a service agreement. Throughout this policy, "we", "us" and "our" refer to ScarabWins Casino and its operator.

Information We Collect

We at ScarabWins collect personal data to allow you to register, play, deposit and withdraw funds safely. Our ScarabWins platform requires the following information during onboarding and account verification:

• We collect your e-mail address, chosen account currency and password when you first register.
• We request your full name, date of birth, residential address and phone number before you can place a bet or request a withdrawal.
• We record your gaming activity, including bets, wins, deposits, withdrawals and bonus usage.
• We store payment information related to your chosen deposit and withdrawal methods, such as Visa, Mastercard, Skrill, Neteller or cryptocurrency wallet addresses.
• We may collect technical data such as IP address, device type, browser information and location data, which also helps us detect prohibited use of a VPN or proxy.

How We Use Your Data

Here at ScarabWins, we use your personal information for several legitimate purposes connected to operating our casino and sportsbook. Our use of your data includes:

• We verify your identity, age and location to comply with our licensing obligations.
• We process your deposits and withdrawals, including reviewing transactions above €1,000 and checking deposits made by bank transfer before releasing related winnings.
• We monitor gaming activity for signs of fraud, money laundering or breaches of our terms, including use of a VPN or masking tools, which may result in us refusing, reversing or freezing a transaction.
• We send you information about your account, transactions and, where permitted, our welcome bonus, cashback and promotional offers.
• We use your data to provide customer support through live chat, e-mail and telephone.
• We analyse aggregated data to improve our games, website performance and overall player experience.

Legal Basis for Processing

We process your personal data because it is necessary to perform our contract with you, to comply with legal and licensing obligations imposed by the Anjouan Offshore Financial Authority, and to pursue our legitimate interests in preventing fraud and maintaining a secure platform. Where required, we will ask for your consent, for example before sending certain marketing communications.

Sharing Your Information

Our ScarabWins Casino does not sell your personal data. However, we may share your information with:

• Payment providers and processors needed to complete your deposits and withdrawals.
• Identity verification and anti-fraud service providers.
• Regulatory authorities, including the Anjouan Offshore Financial Authority, where legally required.
• Our European representative, Fara.Tech Services LTD, for compliance-related purposes.
• Professional advisors, such as auditors or legal counsel, where necessary.

We do not accept third-party payments, and we never share your data with unrelated third parties for their own marketing purposes without your consent.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, as required by our licensing obligations and applicable law. Gaming transaction records may be kept for extended periods to satisfy regulatory checks, including the further verification of gaming activity that may run up to 30 days.

Data Security

We at ScarabWins take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. We restrict access to personal information to staff and partners who need it to perform their duties. While we work to keep your data secure, no method of transmission over the internet is completely infallible, and we encourage you to use a strong password and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. Our ScarabWins platform supports the following rights where applicable:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team using the details below, and we will respond within a reasonable timeframe.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences and understand how players interact with our games and promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our site.

Restricted Jurisdictions and Age Requirements

ScarabWins Casino does not accept registrations from Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, the Union of the Comoros, FATF blacklisted countries, or any jurisdiction barred under our licence conditions. We only allow registration from individuals who meet the applicable legal age requirement, and we verify your date of birth as part of our onboarding process.

International Data Transfers

Because we operate internationally, your personal data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus. Where we transfer data internationally, we take steps to ensure it remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected] or by telephone at 441241340789. Our support team is available to assist you with any privacy-related inquiries regarding your ScarabWins account.